Frequently Asked Questions

Yes, Mekong Football Guide operates under a Curacao eGaming licence, which is publicly listed on the regulator’s website. The licence requires regular independent audits of the platform’s random number generators and financial transactions. Being licensed means the site is legally obliged to protect user funds and follow responsible-gambling guidelines.

To verify your account you must upload a clear photo of a government-issued ID (passport, national ID or driver’s licence) and a recent proof of address such as a utility bill or bank statement, dated within the last three months. The verification team usually reviews the documents within 24 hours, after which you can deposit and withdraw without restriction. If any document is unclear, you will be asked to resubmit before full account activation.

Mekong Football Guide accepts Visa and Mastercard credit/debit cards, Skrill, Neteller, ecoPayz, and direct bank transfer. For those who prefer cryptocurrency, Bitcoin, Ethereum and USDT deposits are also accepted with no minimum amount. Deposits via e-wallets are instant; card and bank transfers may take 1-3 business days to clear.

If a match is postponed before its scheduled start time, the bet remains valid provided the match is played within 48 hours of the original kick-off; otherwise the selection is treated as a void and the stake is returned. For cancelled matches after the event has started, bets on outcomes already decided are settled accordingly, while bets on uncompleted periods are voided unless the rules of a specific market state otherwise. All voided bets are credited back to your account automatically.

Yes, cash-out is available on most pre-match and in-play single bets, allowing you to settle your wager before the event concludes. The cash-out amount is calculated using the current live odds and the remaining time on the clock, and you can accept or decline the offer at any moment. If the cash-out market is suspended (for example, during a VAR review), the option will be temporarily unavailable. Cash-out is not offered on system bets or markets that have already been decided.

Mekong Football Guide gives you the ability to set daily, weekly or monthly deposit limits, loss limits and session-time reminders directly from the My Account page. You can also self-exclude for a chosen period (minimum 24 hours, maximum five years) or permanently close your account, which blocks all login attempts and prevents new registrations. All these tools are free, and changes take effect immediately or after a short cooling-off period as required by regulation.